At Nature's Bounty Canada Management, Inc. ("the Company"), we have established this Privacy Policy to protect the privacy of our customers and members. We describe below why we gather information from customers and members, what information we collect, how we collect it, how we use the information and how you can instruct us if you prefer to limit our use of the information. By Visiting OsteoBiflex.ca, You Are Accepting The Practices Described In This Privacy Policy

Note: You must be at least 18 years of age to register with or submit ideas to the OsteoBiflex.ca website. If you are under 18 years of age you may use OsteoBiflex.ca only with the involvement of your parent or guardian.

We strongly believe in protecting the privacy of children online (we define "children" as minors younger than 13). As such, we do not knowingly collect or use any personal information from children.

Please note that references to "we", "us" and "our" in this Privacy Policy refer to the Company.

Why We Gather Information

The Company is committed to providing our customers with quality goods and excellent customer service. We gather personal information to allow us to process your requests, to provide an enhanced and more personalized online experience, and to inform you of special offers and promotions.

The Types of Information We Gather

Through our website and e-mails we may collect the following information: your name, address, e-mail address, product interests, shopping preferences, and other demographic information. You can choose not to provide certain information, but then you might not be able to take advantage of many or our features or offers. If you choose to provide the above information to us, you consent to our use of that information for the purpose identified to you at the time of collection.

The knowledge and consent of an individual are required for the collection, use, or disclosure of his or her personal information, except where inappropriate or as permitted by law.  In obtaining consent, we will use reasonable efforts to ensure that an individual is advised of the identified purposes for which personal information will be used or disclosed at the time that consent is obtained.  In determining the appropriate form of consent, we will take into account the sensitivity of the personal information and the reasonable expectations of a reasonable person.

We will protect personal information by security safeguards appropriate to the sensitivity of the information. We will use reasonable efforts and security measures to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, modification, disposal or destruction.

Limiting use, disclosure, and retention of personal information

We will not use or disclose personal information for purposes other than the identified purposes for which it was collected, except with the consent of the individual or as required or permitted by law. We will retain personal information only as long as necessary to fulfill the identified purposes.

How We Use the Information We Collect About You

We use information we collect from you to process your requests, to provide an enhanced and more personalized online experience and to inform you of offers and promotions from The Company or other sites and companies which are affiliated with us.

In the event of a merger, consolidation, sale or transfer of all or substantially all of the assets or business of Osteo Bi-Flex™, one of the assets which would generally be transferred is the information we collect from our customers and members. However, the use of this information by any successor to The Company would still be governed by the terms of this Privacy Policy (as it is amended from time to time).

DISCLAIMERS

WHILE WE HAVE SAFEGUARDS IN PLACE TO PREVENT UNAUTHORIZED ACCESS OR INTERCEPTION, THERE IS NO ABSOLUTE GUARANTEE OF SECURITY. IN THE EVENT OF AN INTERCEPTION OR UNAUTHORIZED ACCESS, WE SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTION OR UNAUTHORIZED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY YOU, EVEN IF WE HAVE PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE DO NOT WARRANT, EITHER EXPRESSLY OR IMPLIEDLY, THAT THE INFORMATION PROVIDED BY ANY USER SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DO NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IN TRANSMITTING ELECTRONIC COMMUNICATIONS TO US, YOU MAY BE REQUESTING THAT WE SEND INFORMATION TO YOU OR CONTACT YOU REGARDING OUR PRODUCTS. WE WILL MAKE EVERY EFFORT TO ACCOMMODATE REASONABLE REQUESTS FOR INFORMATION PERTAINING TO OUR PRODUCTS AND SERVICES IN A TIMELY MANNER BUT MAKE NO GUARANTEES FOR THE TIMELINESS OF SUCH RESPONSES. YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR DELAY, NON-DELIVERY OR NON-RECEIPT OF ANY INFORMATION EXCHANGED BETWEEN US AND YOU OR VICE-VERSA FOR ANY REASON, INCLUDING, INTERNET CONNECTIVITY PROBLEMS, MAN-MADE OR NATURAL DISASTERS, FORCE MAJEURE, COMPUTER MALFUNCTIONS OR INCORRECT CONTACT INFORMATION (INCLUDING E-MAIL ADDRESSES, MAILING ADDRESSES, TELEPHONE, CELLULAR, PAGER OR FAX NUMBERS) SUPPLIED BY YOU.

Legal Disclosure

We may disclose your information as permitted or required to by law, for example:

• to a government institution or other person or entity that has asserted its lawful authority to obtain the information
• where there are reasonable grounds to believe the information could be useful in the investigation of unlawful activity
• to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information
• to comply with court rules regarding the production of records and information
• to our legal counsel

For Canadian residents:

personal information you provide to us may be transferred to our offices in the U.S. You agree that by providing us with your personal information, your personal information may be subject to U.S. laws, regulations and/or court orders and may be disclosed to third parties or U.S. authorities in complying with U.S. laws, regulations and/or court orders.

How We Use Cookies

We use "cookies" and retain certain information when your browser accesses the OsteoBiflex.ca site. Cookies are alphanumeric identifiers that we transfer to your computer through your browser to enable our systems to recognize your browser, but we do not store any financial or personal information with cookies. The "HELP" portion of most browsers will tell you how to prevent your browser from accepting new cookies, to notify you when it receives a cookie or to disable cookies altogether. If you disable the use of cookies, certain aspects of this site may not function properly.

Links

The Company wants you to be aware that when you click on links and/or ad banners that take you to third party websites, you will be subject to those third parties' privacy policies and not ours. While we support the protection of privacy on the Internet, we are not responsible for the privacy policies of such other third parties' web sites or for the actions of such other third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other third party website. The Company does not assume any responsibility or liability for the actions, products, and content of any third parties' web sites linked to the OsteoBiflex.ca site.

How to Limit the Use of Your Information

We use your information through our subsidiaries, subcontractors or agents acting on our behalf to process your requests. We do not, however, rent, disclose, or sell your information to any unrelated third parties, except where necessary as noted above.

If you prefer not to receive further product information and promotional mailings/e-mails from The Company based on information you provided to us, please:

(i) e-mail us at:

and include your full name, mailing address, and e-mail address; or

(ii) send us a letter addressed to:
OsteoBiflex.ca Marketing Department
2100 Smithtown Avenue
Ronkonkoma, NY 11779

Please note that your instructions will not apply to requests for status and confirmation e-mails sent in the normal course of business, and that such e-mails may also contain promotional items and offers. Unless you indicate otherwise in the e-mail or letter you have sent to us as provided above, we will continue to provide to you information that we believe will be of interest to you, based on the information you provided to us, about our own products and promotions and those of other websites and companies we are affiliated with.

If you provide instructions as described above, those instructions will apply only to information collected by the OsteoBiflex.ca site, not to information collected on other websites or by companies owned by, or affiliated with, Osteo Bi-Flex™. If you are a user of any of those websites and wish to opt-out in a similar manner with respect to those sites, please go to those particular sites, click on the "Privacy Policy" link or banner and follow the instructions posted on such other web sites.

Your instructions to limit the use of your information will be processed as soon as reasonably practicable.

Corrections

If you would like to update or correct information previously provided to us, please send an e-mail including your full name, mailing address and e-mail address along with your new information to:

Openness

We will make available to individuals on whom we may keep records all relevant information about our policies and practices that apply to the management of their personal information.

Individual Access

Upon request, we will inform an individual if we have any personal information about that individual under our care and control, as well as provide the individual with details about such personal information. If an individual has questions about whether we have his or her personal information on file, or about the use or disclosure of such personal information by us, he or she may contact our Privacy Officer below. We reserve the right to confirm the identity of the person seeking access to personal information before complying with any access request.

We may deny access to personal information when denial of access is required or authorized by law. Possible reasons for denying access to personal information include:

• when granting access would have an unreasonable impact on other people’s privacy
• to protect our rights and property
• the information requested includes information that cannot be disclosed for legal, security or commercial proprietary reasons, or is subject to solicitor-client or litigation privilege
• where the request is frivolous or vexatious

If we are unable to provide access to all of the personal information we hold about an individual, then the reasons for the denial of access will be provided to the individual.

Request for access to an individual’s personal information shall be made in writing to the Privacy Officer through:

The Privacy Officer’s complete contact information is as follows:

OsteoBiflex.ca Privacy Office
2100 Smithtown Avenue
Ronkonkoma, NY 11779

Challenging Compliance

An individual may challenge our compliance with this Privacy Policy by directing their questions, concerns or complaints to the Privacy Officer at the aforementioned contact information.

Your Consent and Changes to this Policy

Subject to the above provisions, by using our website, you acknowledge that you have read, understood and agree to be bound by the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post a new policy when any changes are made so that you may always be aware of what information we collect, how we use it, and under what circumstances we may disclose it. By using the OsteoBiflex.ca site, you agree to be legally bound by and to abide by the Privacy Policy and other Conditions of Use, posted on this site, as then in effect.

Conditions of Use